The Luggage Porter interacts with Guests and contributes to the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:

• Direct report to Head Concierge

• Offer consistent, high standard service and assistance to Guests and maintain a lobby presence that offers courteous and attentive service

• Ensure that individual customers and Groups receive fast, efficient and friendly service

• Ensure that either the Head Concierge on duty is kept fully aware of any relevant feedback from either the customers or other departments

• Assist with room moves and luggage deliveries and man the Front Door, following all standard operating procedures

• Ensure the effective handling and storing of long-term and short-term luggage for arriving/departing Guests

• Greet all guests in public areas and rooms in a warm manner