Elevate luxury living as the Concierge Team Lead at Fitzrovia, where you will enhance residents' experiences. Lead a dedicated team while upholding exceptional service standards.
As the Concierge Team Lead, you will be the primary point of contact for residents and guests, ensuring a seamless luxury service experience. You will manage daily operations, provide leadership and coaching to your team, and maintain a welcoming atmosphere that fosters community. This role requires adaptability and a passion for high-end service excellence.
Key Responsibilities:
• Oversee daily Concierge operations and service standards
• Act as primary contact for residents, guests, and vendors
• Supervise and coach Concierge staff on best practices
• Manage team schedules for optimal coverage
• Support recruitment and training of new team members
Requirements:
• 2–4 years in luxury concierge or hospitality leadership
• Strong organizational and problem-solving skills
• Profe...