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M03 - Helpdesk Support Engineer (Linux , AWS)

Company

FPT ASIA PACIFIC PTE. LTD.

Location

singapore, singapore

Posted

June 15, 2026

Position Overview

            Responsibilities  Application Support & Incident Management  Provide Level 2 (L2) support for production and staging environments, handling escalations from L1 support teams. 
Investigate and resolve application errors, system alerts, performance issues, and integration failures. 
Restore services within agreed SLA and OLA targets and ensure proper incident closure. 
Participate in incident response, troubleshooting, and post-incident reviews. 
 Troubleshooting & Root Cause Analysis  Perform in-depth troubleshooting using logs, monitoring tools, and system metrics. 
Conduct root cause analysis (RCA) for recurring and high-impact incidents. 
Implement corrective and preventive measures to improve system stability and reduce incident recurrence. 
 Collaboration & Operations  Work closely with L3 engineers, DevOps teams, infrastructure teams, and vendors to resolve com...
        

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M03 - Helpdesk Support Engineer (Linux , AWS)

Position Overview

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