12 month onsite W2 Contract (No C2C/No Visa Sponsorship)
Onsite in New York, NY (10011)
Pay up to $37.50/hr. (No PTO and No Paid Holidays)
The ideal candidate will have experience providing remote and onsite support to over 300 end users, primarily within Mac-focused environments (90% Mac environment).
We are seeking a proactive and customer-focused L1 Support Engineer to provide first-level technical assistance to end users. This role is responsible for troubleshooting basic IT issues, managing service requests, and ensuring timely resolution or escalation of incidents to higher-level support teams.
Key Responsibilities • Serve as the first point of contact for all IT support requests via phone, email, chat, or ticketing systems • Diagnose and resolve basic hardware, software, and network issues • Log, track, and manage incidents and service requests in the ITSM tool (e.g., ServiceNow) • Perform initial troubleshooting for: • Password resets and acc...