The future of e-commerce customer service is intelligent, efficient, and AI-driven. Our team is dedicated to replacing traditional human-agent customer service with an advanced AI-powered conversational system that provides instant, intelligent, and seamless support for global e-commerce platforms. By leveraging LLMs and NLP, we are building an AI customer service system that can understand user queries, resolve disputes, guide transactions, and enhance the overall shopping experience without the need for human intervention.

Responsibilities

Your role will involve developing, optimizing, and deploying AI-driven customer support systems to handle complex user inquiries while ensuring high response accuracy and reliability.

• Build and optimize AI-driven customer service models capable of handling high-volume, complex user inquiries while ensuring high response accuracy and reliability.
• Implement LLM post-training strategies to improve custom...