Production Support, ITIL, Mainframe • Primary skills:Mainframe All->Architecture,Mainframes,Mainframes->CICS administration(CICS System programming),Mainframes->COBOL Support,Mainframes->DB2,Mainframes->JCL Support Provide L2/L3 mainframe production support for critical business applications, ensuring high availability, stability, and performance. • Monitor batch jobs and online transactions, proactively identify failures or performance bottlenecks, and drive timely resolution to minimize business impact. • Perform incident management following ITIL practices: log, triage, analyze, resolve, and document incidents within agreed SLAs and OLAs. • Conduct root cause analysis (RCA) for recurring or high-impact issues, propose corrective and preventive actions, and track them to closure. • Handle service requests and problem tickets related to mainframe applications, including configuration updates, data fixes, and minor enhancements. • Collaborate with development teams to analyze COBOL pro...