We are seeking a skilled Mainframe Support Engineer with strong experience in production support, batch processing, and mainframe technologies. The role involves handling L2/L3 support activities, ensuring smooth batch operations, incident resolution within SLAs, and effective coordination with business and technical teams in a production environment.

Roles & Responsibilities

• Provide L2/L3 production support for mainframe applications and systems


• Perform incident triage, analysis, troubleshooting, and resolution within defined SLAs


• Execute standard operating procedures (SOPs) and runbooks for recurring issues and operational tasks


• Monitor and support batch job execution, including investigation and resolution of job abends


• Perform DB2 data analysis and generate reports to support business and tech...