Job Description:
We are seeking a detail-oriented and hands-on Warranty Specialist to oversee homeowner
support and service during the 1-year warranty period after move-in. This role combines strong
communication and customer service skills with practical field experience. The Warranty
Specialist will manage warranty claims, perform light repair work, and coordinate with vendors
and trade partners to ensure homeowner satisfaction and uphold Berg’s commitment to quality.
Key Responsibilities:
•Serve as the primary point of contact for homeowners during the 1-year warranty period.
•Manage and track all warranty service requests through a dedicated system or portal.
•Perform a wide range of handyman and maintenance tasks as a skilled trades
professional.
•Schedule and conduct warranty inspections, including 30-day and 11-month
walkthroughs.
•Evaluate reported issues to determine warranty coverage versus homeowner
maintenance.
•Co...