Position Overview

We are seeking a detail-oriented and proactive Virtual Assistant to support our Property Coordinators in managing maintenance requests through Property Meld. You’ll handle simple maintenance requests, coordinate with owners, tenants, and vendors, and ensure follow-ups are completed on time. This role is key in supporting the Property Coordinators so they can focus on larger issues in the field. During work hours, the VA will remain on Zoom with the coordinators for quick communication and clarification.

What You’ll Do

• Respond promptly and professionally to maintenance requests via Property Meld
• Coordinate with owners, tenants, and vendors to schedule maintenance and resolve issues
• Assess damages (tenant vs. owner responsibility) and gather vendor estimates for approval
• Follow up with stakeholders to ensure satisfaction with completed work
• Maintain accurate records of requests, communications, and ...