Same platform, different brand. Your saved jobs and alerts as well as your log in details have moved with you.
Responsibilities - Act as the L1 and L2 escalation point for all technical issues across multiple client environments.
- Investigate root-cause analysis (RCA), incident resolution, and long-term corrective action planning.
- Diagnose advanced issues, credentialing workflows, hardware faults, network routing, and subsystem integrations.
- Engage vendor support teams for deep-dive troubleshooting, bug escalations, and patch management.
- Replacement of hardware or upgrade of firmware or patching.
Multi-Platform Expertise Hands-on expertise in any of the Systems such as:
- LenelS2 OnGuard
- HID / Mercury-based systems
- Milestone VMS
Ability to configure, integrate, and optimize controllers, readers, credential formats, PIN/biometric workflows, and enterprise...