About the Role

You’ll be responsible for assisting the Maintenance Helpdesk Manager in providing maintenance support across the business. Allocating internal and external contractors where needed throughout the divisions, which comprises more than 700 units across the UK, Ireland & Netherlands. SSP units can be found within RailwayStations, Airports, and Millie’s Cookies in shopping centres.

What you’ll be doing

• Helpdesk duties include answering and triaging a large volume of incoming calls, logging work orders in Ostara (CRM software) (Agility).
• Liaising with the Contractors (outgoing calls and emails) for any/all information and ensuring that all urgent call outs are attended to ASAP.
• Closing down work orders and detailing the engineers’ findings on the system.
• Constantly monitor all forms of email and media communication to ensure swift and efficient responses to questions and queries.
• Processing invoices and be...