Maison Host

Job Description

DUTIES / RESPONSIBILITIES

• Comprehensive knowledge of the Hotel, including all departments, services and outlets
• Register guests in line with the established guest registration policy
• Take payment from guests on departure and close their bills accurately
• Sell rooms to walk-in guests at the maximum rate possible
• Ensure that the Maison Host is manned at all times, as well as operationally prepared and stocked with all required items
• File all Registration Cards and dockets for in-house guests in appropriate buckets and perform regular bucket-checks
• Check and action traces in Opera on arrival and departure as well as setting traces sensibly at all times
• Assist with escorting guests to their rooms on arrival, explaining all the features and facilities
• Minimize rebates and ensure that they all have sufficient justification, back-up and signature...