Overall Role Purpose:

The Major Account Executive (MAE) is responsible for achieving predetermined revenue targets by identifying and gaining business from new and existing clients and ensuring complete customer satisfaction and providing a knowledgeable, courteous, efficient, confident and proactive point of contact for those organizations.

Accountabilities:

Customer

• To work closely with new and existing clients, under supervision, to determine their present and future needs and proposing suitable products and services in order to maintain and grow revenue for DHL.
• Maintaining call rates to assure contact with assigned customers and acting as the main interface between the customer and DHL to ensure optimal level of service is provided at all times.
• Understanding the customer’s objectives, buying criteria and decision making processes and forming long term business relationsh...