Overall Role Purpose

The Major Account Executive (MAE) is responsible for achieving predetermined revenue targets by identifying and gaining business from new and existing clients and ensuring complete customer satisfaction and providing a knowledgeable, courteous, efficient, confident and proactive point of contact for those organizations.

Accountabilities

Customer

• To work closely with new and existing clients, under supervision, to determine their present and future needs and propose suitable products and services to maintain and grow revenue for DHL.
• Maintain call rates to assure contact with assigned customers and act as the main interface between the customer and DHL to ensure optimal level of service at all times.
• Understand the customer’s objectives, buying criteria, and decision‑making processes and form long‑term relationships to leverage revenue and promote DHL as a quality supplier with the aim of achievin...