Major Incident & Escalations Manager – NSC Global

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Key Competencies

• Autonomy – Perform day‑to‑day activities under routine supervision with major discretion in managing problem investigations or recurring events/incident(s) by providing solutions in coordination with relevant technical resolver groups
• Influence – Ensure regular interaction with management and may influence immediate colleagues and liaise with other teams as and when required
• Co‑ordination – Work with off‑shore and on‑shore teams across service desk management, technical resolver groups, problem management, and service managers to deliver seamless service
• Complexity – Analyze trends and ensure consistent reporting as per client requirement from an end‑to‑end Major Incident Management perspective
• Business skills – Demonstrate ability to use app...