Senior Major Incident Manager & Major Incident Manager

Belfast, Northern Ireland (Newtownabbey)

Shift-Based Role

On-Call Rota

We are expanding our Major Incident Management function and are looking for experienced professionals to join a growing Technical Command Centre environment in Belfast.

This is an opportunity to join a high-performing operations team responsible for managing business-critical IT incidents across large enterprise environments. You will play a key role in driving service restoration, coordinating technical teams, and ensuring effective communication throughout the incident lifecycle.

What You'll Be Doing

• Leading and managing high-priority P1/P2 incidents through to resolution.
• Chairing major incident bridge calls and coordinating cross-functional technical teams.
• Acting as the central point of communication during critical service outages.
• Driving escalation managem...