Please find below Job Description for your reference. Position -Incident Manager Work Mode- Work from office Employment Mode- Permanent Location-Bengaluru/Pune/Chennai Exp-8-10 years Job Description: ITIL Major Incident Management (Advanced Level) – Strong understanding of governance and escalation frameworks. AI/ML & Predictive Analytics – Ability to apply AI for impact analysis and proactive risk management. Automation Tools & AIOps Platforms – Proficiency in ServiceNow, Wipro automation accelerators, and industry-standard tools. Crisis Communication & Leadership – Skilled in managing stakeholders under high-pressure scenarios. Analytical & Problem-Solving Skills – Expertise in root cause analysis and trend forecasting Deliverables: Major Incident Report, Post Incident Review, Root Cause Analysis, CAPA Action Closure, Lesson learnt (KEDB), Service Improvement & Recommendations Key Metrics: 1. MTTR / Resolution Time, 2. Communication and SLA Adherence, 3. No of Major Incidents 4. Repe...