# Major Incident Manager LeadManchesterApply for this job* Permanent* Experienced Professionals* Cloud Infrastructure Management* ID -en_GB## **About the job you’re considering**An exciting opportunity to join Capgemini as a Major Incident Manager Lead, supporting a diverse portfolio of high-profile clients.In this role, you will lead and oversee the end-to-end major incident management process, ensuring swift resolution and minimal business impact. You will be a confident decision-maker and analytical problem solver, thriving in high-pressure environments. As the primary point of contact during major incidents, you will coordinate cross-functional teams, drive timely response and recovery actions, and provide clear, consistent communication to stakeholders. You will also play a key role in mentoring MIMs, continuously improving incident management practices, and ensuring adherence to best practices and procedures.**On-site working requirement:**This role is fully based on-site at ou...