Major Incident Manager

About the Role

You will lead high-impact incident response efforts across a complex technical environment. You will coordinate cross‑functional teams, ensure rapid service restoration, and uphold best‑in‑class operational standards. This role requires strong leadership, technical proficiency, and deep knowledge of ITIL processes.

What You Will Be Doing

• Lead the end‑to‑end Incident Management process, including detection, logging, triage, escalation, communication, resolution, and closure.
• Act as the primary Incident Manager on duty during major or high‑severity incidents, ensuring swift service restoration and minimal business disruption.
• Provide timely, concise, and accurate incident communications to leadership, stakeholders, and technical teams.
• Drive root cause analysis efforts in partnership with Problem Management and ensure follow‑up actions are completed.
• Ensure high...