About the Role

We are seeking a skilled and dedicated Managed Service L2 Support professional to join our dynamic team. In this role, you will support product integration and provide ticket-based L2 application support for infrastructure software and backend application environments within our managed services for clients. You will act as a key point of escalation, owning complex incident analysis and resolution, and contributing to the overall success of our service delivery.

What You'll Do

• Provide expert-level L2 technical support for escalated issues, troubleshooting and resolving complex problems across infrastructure software and backend application environments.
• Configure systems for security, performance, and availability, and identify potential issues to implement proactive solutions that prevent downtime and ensure optimal performance.
• Collaborate with internal support, development, test, and enginee...