Join a leading Managed Service Provider as a Help Desk Support Specialist in Toronto. This role focuses on resolving IT issues across multiple client environments with a proactive mindset.
You will thrive in a busy MSP environment, offering Tier 2 support and tackling technical challenges related to hardware, software, and networks. Proficiency in Microsoft 365 and security protocols will be critical while you manage various client escalations and migrations. Your ability to contribute to a knowledge base will enhance team efficiency.
Key Responsibilities:
• Diagnose and resolve technical issues for multiple clients
• Support Microsoft 365, hybrid setups, and security
• Configure routers, switches, and firewalls
• Collaborate with clients on escalations and projects
• Document processes and solutions for team learning
Requirements:
• Minimum 2 years of IT support experience
• Hands-on knowledge of Active Directory
• Familiarity with VPNs and VLANs
• ...