The Managed Services Administrator is a behind the scenes technical role designed to support, maintain, upgrade, and automate within our managed services technology stack. Someone who loves learning new technology, automation, scripting, and root cause analysis. Driven to find efficiencies and thrives on innovation and working within a team.

ESSENTIAL FUNCTIONS:

Daily monitoring of internal and external managed infrastructures

Behind the scenes support of on-site technical teams

Liaison with software and cyber security vendors to troubleshoot, repair, and automate

Monthly network health analysis and reporting for managed services clients

Continual improvement of managed service alerting systems and proactive automation

Contribute to team goals with regards to SLA requirements, case resolution, and customer satisfaction

Participate in emergency on call rotation