The opportunity
EY Client Technology is looking for an experienced Technology Operations Leader to join our expanding managed services team. The role involves supporting major managed services programs in key areas including finance, cybersecurity, risk management, and application management services, with a strong focus on leveraging AI technologies to enhance service delivery and operational efficiency.
Your Key Responsibilities
Oversee ongoing operation and support for 300+ global managed services clients, utilizing AI-driven analytics to optimize performance and client satisfaction.Manage, maintain, and support post-transition technology projects, ensuring support quality through AI-enhanced monitoring and predictive maintenance.Lead process development and continuous improvement to uphold engineering support standards, incorporating AI solutions for automation and efficiency.Build strong relations...