Duties

Team Leadership: Motivating, training and managing staff, fostering a positive environment and resolving any conflicts. Must be able to lead and mentor staff. This involves setting goals, conducting performance reviews and fostering a positive working environment.

Communication

Clear oral and written skills in communicating with guests, staff and management, excellent listening skills equally important. Problem Solving: A creative and practical ability to handle any guest requests or complaints as well as any operational issues.

Cultural Awareness & Adaptability

Understanding and working with various guest nationalities and diverse staff backgrounds.

Business and Financial Skills

Financial Literacy: Must have a good understanding of revenue management, expense tracking and a sound working knowledge of the MS Office Suite. Skills relating to tracking expenses, monitoring lodge procurements and costs, invoicing ...