Ensure consistent quality of food and beverages for all customers.
Provide excellent customer service at the counter.
Adhere to health, safety, and sanitation guidelines to maintain hygiene standards.
Maintain cleanliness of preparation and counter areas.
Handle cash transactions.
Plan, recruit, and schedule monthly duty rosters for drink stall staff.
Submit staff attendance and leave records to the office for payroll processing.
Analyze the cost of goods sold and ensure staff meet monthly KPI sales targets.
Review financial transactions such as budgets and payroll records.
Manage service performance and employees during shifts in the absence of the Outlet Manager, including training, providing support during busy periods, addressing customer complaints, and maintaining positive relationships with the store to ensure maximum customer satisfaction.
Act as the p...
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