About The Role

As the Manager, Account Specialist, you will lead a team responsible for driving renewals and commercial execution across a portfolio of customers. This role combines leadership, operational excellence, and strategic oversight to ensure retention, accurate forecasting, and incremental growth through upsell and cross‑sell opportunities. You'll partner closely with Customer Success, Sales, Finance, and Legal to deliver a seamless renewal experience and maintain commercial accuracy.

The Retention/Manager Account Specialist leads people managers who lead individual contributors in a Client Management/Customer Retention team accountable for nurturing and growing existing Book of Business and client relationships in achieving retention and upsell targets. The role directs managers and team by focusing on priority touchpoints, leveraging sales enablement tools, and sales process to generate opportunities that facilitate conversations reinforcing the value ...