Position Overview

Manager, Business Operations – full‑time, permanent, onsite in Kamloops, BC, with travel to five locations in the region.

Expected salary: $82,108.00 – $128,294.00 (midpoint +/-10% based on qualifications).

Responsibilities

• Build collaborative relationships with internal and external stakeholders to resolve issues that positively impact player experience.
• Complete complex escalations of customer service issues related to gaming experience.
• Collaborate with player health teams to align products with responsible gambling ambitions.
• Collaborate with service providers on business plans that align with revenue targets, divisional strategies, and operational efficiency.

Qualifications / Skills

• Exceptional leadership: planning, assigning work, and developing the team.
• Exceptional communication skills; own strategic relationships and bring teams together to solve complex...