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Manager Business Performance & Customer Insights (Analytics & SAP/OTC Performance Focus)

Company

Amgen

Location

Hyderabad, India

Posted

June 15, 2026

Position Overview

**Position** **Summary**

We are seeking a technically skilled and insight-driven Manager to join the BPCI team, focusing on data analytics, SAP/OTC performance metrics, and dashboarding. This role is responsible for delivering operational transparency and business intelligence through performance dashboards, metric development, and automation that support Amgen's global OTC strategy.

The role will enable a culture of data-driven decision-making and operational excellence across regions by owning analytic capabilities and working collaboratively with internal partners to scale solutions. You will support performance tracking, analytics innovation, and continuous improvement efforts.

**Key** **Responsibilities**

+ Design, build, andmaintaininteractivePower BI dashboards andreportsthatmonitorcriticalOTC performancemetricsacrossorder management, returns,chargebacks,credits, and customercomplaints.

+ Translatebusinessneedsintoscalabledata sol...

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