Driving the commercial and operational performance of AfterSales & Repair operations across multiple international markets
Development, implementation and continuous improvement of after-sales service models, commercial frameworks and performance standards
Leadership of negotiations with manufacturers, service providers and business partners on service compensation, warranty handling and operational agreements
Identification of profitability gaps and improvement opportunities through data analysis, benchmarking and performance reviews
Creation of business cases, financial models and recommendations to support strategic decision-making
Collaboration with local MMS country organizations to enhance cost recovery, operational efficiency and customer satisfaction
Establishment of governance, reporting structures and KPI frameworks to ensure transparency and performance management a...
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