Key Responsibilities

Collection Operations

• Manage collections across Pre-Due, Soft Bucket, Hard Bucket, and Recovery portfolios.

• Ensure achievement of monthly collection and recovery targets while maintaining portfolio quality.

• Monitor delinquency trends and implement corrective actions to minimize roll rates.

• Conduct periodic performance reviews with internal collection teams and external collection agencies.

• Develop and implement effective allocation strategies to maximize collection efficiency.

• Drive digital and technology-enabled collection initiatives to improve customer engagement and recoveries.

• Prepare delinquency projections and recommend corrective action plans.

• Analyze collection trends and provide early warning indicators to the Credit and Fraud Control Unit (FCU) for 

proactive risk mitigation.

• Identify and implement automation opportunities to imp...