The Manager, Continuous Improvement leads mid‑sized process optimization initiatives that enhance operational efficiency, strengthen control environments, and improve service quality across Retirement operations. This role partners cross‑functionally to analyze current-state processes, implement automation and workflow improvements, and support modernization efforts aligned with enterprise strategy. The Manager will oversee Business Process Analysts and act as a workstream lead on larger enterprise programs. Position Responsibilities

Process & Quality Improvement

Analyze current business processes to identify inefficiencies, bottlenecks, and improvement opportunities, leveraging methodologies such as Lean, Six Sigma, and process mapping Develop and implement automation, standardization, and workflow optimization strategies that improve accuracy, reduce cost, and strengthen operational controls. Document processes and build clear SOPs to ensure consistency, compliance,...