🇺🇸 USAJobs.work

America's Job Portal

← Back to USA Jobs

Manager, Corporate Communications & Service Quality

Company

Health Sciences Authority

Location

singapore, singapore

Posted

June 27, 2026

Position Overview

What the role is
  • Respond to public enquiries, monitor and analyse public feedback received
  • Implement new processes to enhance operational efficiency and service delivery
  • Drive and implement customer service initiatives
What you will be working on
  • Public Feedback Management and QSM Operations
    • Oversee the handling of public queries to ensure timely response, and work with the respective divisions on the responses
    • Facilitate the resolution of complex public feedback including appeals and those requiring multi‑agency input
    • Uphold service delivery, streamline processes, and identify opportunities to provide greater value to stakeholders
    • Conduct sampling checks on public feedback cases to uphold quality standards and identify areas for improvement
    • Assist senior management in responding to select public queries
  • Process Review and Implementation
    • D...

Ready to Apply?

Join thousands of Americans building their careers

Apply Now