Manager, Customer Communications
Communications & Customer Service

Job Description:



Move forward with us! At NJ TRANSIT, you'll join us in transforming the third-largest transportation agency in North America. We are committed to delivering safe, reliable service that gets our customers to their destinations on time and we’re looking to hire talented folks with a love of learning to make it all possible.


Summary:

Oversees the gathering of service information by the communications Supervisor, Train Operations (STO) and the Manager, Train Operations (MTO) at the ROC in Kearny to share with the EOC Communications staff for timely dissemination to customers.


Roles and Responsibilities:

+ Manages the dissemination of rail, bus and light rail messages regarding the status of service and the impacts of service disruptions that are ultimately delivered to customers through various communication channels, includi...