Job Title

Manager - Customer Experience | MAF Retail | Corporate Head Office

Role Summary

The Manager – CX responsible for all CX analytical requirements, managing execution of CX initiatives (customer research and market‑led improvements).

Role Profile

• Develop in‑depth analytical understanding for what drives growth for MAF Retail across markets.
• Analyze disparate customer feedback sources (i.e., NPS, social media, call/case volumes, product feedback) to present comprehensive views of CX.
• Prepare and deliver visualizations and internal presentations that translate analytic insights into tangible, actionable solutions for business partners to implement.
• Prepare monthly reports on key KPIs and status of CX initiatives and share with CX leadership and BU's and Majid Al Futtaim's management team.
• Liaise with markets to develop improvement plans across markets keeping in mind customer feedback...