Application Deadline: 07/01/2026

Address: 33 Dundas Street West

Job Family Group: Data Analytics & Reporting

This is a 16 month contract hybrid role in Toronto.

Manager, Customer Insights and Reporting

The Manager, Customer Insights and Reporting is responsible for the development, production, and ownership of customer metrics and reporting across Personal banking. The individual will have an end-to-end project accountability. Beginning with understanding the business objectives, they will leverage expertise in process design to determine an efficient and optimal process for delivering reporting results. Development will include structuring the data flow and setting up automation. Ownership will continue post‑implementation and include investigations, improvements, and partner relations.

Analytic Capabilities & Critical Thinking

• Understand business KPIs, and relevant drivers and factors that can help reach business objecti...