We are looking for someone with customer service experience in a call centre set-up, must have a minimum of 4 years of experience, with a minimum of 1 year experience as a Team Leader/manager. This is a dynamic, hands-on role where you’ll manage operations, quality, training, and performance across a diverse, multilingual team working both remotely and onsite.Key Responsibilities- Candidate must be reachable 24x7 for any help.- Experience in giving training / onboarding new hires,- Handle team scheduling, should have managed rosters/scheduling for teams working in multiple shifts.- Oversee Quality Assurance, Training, and Performance Management- Create and maintain comprehensive reports in Microsoft Excel (pivot tables, dashboards, etc.)- Conduct interviews, lead onboarding, and manage employee reviews- Organize and lead weekly client calls;
provide clear, data-driven updates- Proactively manage escalations and implement corrective actions- Identify areas for process improvement...