Responsibilities

: Drive Research That Moves the Business - Own primary research end-to-end — discovery, design, execution, analysis, and storytelling. - Deliver a mix of quantitative and qualitative programs: surveys, interviews, concept testing, segmentation, journey work, and more. Transform Insights Into Action - Build clear, compelling narratives that highlight business implications, not just data points.
- Translate customer and associate feedback into actionable recommendations that improve experiences, operations, and decision-making.
- Influence senior partners by helping them see opportunities, risks, and customer truths they wouldn’t otherwise notice. Become a Strategic Partner Across the Organization - Collaborate with marketing, product, and operations leaders to define learning agendas and answer the questions that matter most.
- Facilitate cross-functional understanding of customer and associate pain points, unmet needs, and moments t...