Manager Customer Services Karachi Ho (PA) Sales & Marketing 32-40

Manager Customer Services We are seeking an experienced Senior Customer Services Manager to lead customer service operations, drive process excellence, and ensure compliance with organizational policies and internal controls. The role is responsible for budget planning and management, SOP enhancement, cross-functional coordination, audit and ICF compliance, and delivering high-quality customer service while supporting the achievement of organizational and business objectives. The Senior Customer Services Manager is responsible for leading customer service operations by ensuring service excellence, operational efficiency, and compliance with organizational policies. The role includes budget planning and management, developing and improving Standard Operating Procedures (SOPs), overseeing customer appointment processes, and monitoring budget utilization in accordance with approved SOPs and authorization levels...