As a Manager in the Global Scaled Customer Success organization, your responsibility is to lead a team of CSMs focused on driving customer experience, adoption, optimization and retention. The Team Manager for Scaled Customer Success will play a pivotal role in nurturing and developing early-career Customer Success Managers. With a focus on enhancing team performance and ensuring exceptional customer experiences, you will lead a diverse team of associates, providing mentorship, guidance, and strategic direction.  This role requires a blend of team leadership, hands-on engagement, strategic thinking and operational rigor. You'll foster a positive, cohesive working environment where positive customer and employee experience are key. Your team will deliver 1:1 engagements through Discovery and Recommendation sessions, facilitate 1:Many webinar events, and help deliver on Scaled campaigns.
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Our goal is to ensure our customers are deriving value, are optimized for success, and are...