About the Opportunity

The Manager of Customer Success, Scale EMEA (f/m/d) is a critical role within the field organisation. You will be instrumental in developing Customer Success talent at Contentful. This is a builder role for a leader who thrives on creating systems, driving commercial outcomes, and improving productivity at scale. The Scale Customer Success team operates across two distinct motions: Renewals and Customer Success, handling a high volume of renewals, expansions, and strategic relationship building.

Driving value realisation across your segment is at the heart of this role. You will grow and develop a high‑performing, inclusive team, and design scalable engagement strategies that bring together digital programmes, automation, and high‑impact human customer interactions.

As a quota‑carrying role, you own the EMEA forecast. You will identify and mitigate risks, pursue opportunities, and continuously raise the bar through outstanding leade...