We are currently seeking a highly skilled and strategic Manager CX Performance Management to join one of our esteemed clients in the government sector. This role is ideal for candidates passionate about improving customer experience and driving performance excellence through data-driven insights and continuous improvement initiatives.

Job Purpose

The selected candidate will own the measurement analysis and performance management of customer experience (CX). This includes translating customer feedback and operational data into actionable insights identifying opportunities to improve service delivery and partnering with cross-functional teams to close performance gaps.

Key Responsibilities

Develop track and report on CX KPIs and service-level metrics across all channels.

Manage a team of CX Performance Experts ensuring timely monitoring of results and initiatives.

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