**Position Summary...**
Our Customer Engagement Services (CES) team, formerly the Walmart Care team, is leading big changes to improve both customer experience and business outcomes. We're using advanced technology, AI, and data to turn customer service into a key driver of impact—not just a support function. We’re helping leaders gain powerful customer insights, improve satisfaction, reduce issues, and cut costs—all aligned with Walmart’s Every Day Low Cost (EDLC) approach. As the Data and Analytics team in CES, our mission is to turn customer interactions into actionable insights that shape strategy and deliver measurable results across the business.

We are seeking a dynamic and experienced Manager of Data Analytics to execute our data strategy and initiatives with a specific focus on Contact Operation. The ideal candidate will have extensive knowledge of data analytics, business acumen, and data management. This role will be critical in driving data-driven decision-makin...