Job Summary

Manages and leads the 'in-country' DC team to operate/maintain 100% availability for the DC facility with compliance to all SLAs, Legal, Budget, Client, Regulatory and Audit requirements, and ensuring great customer experience at all times while also taking guidance and complying to STT GDC Group DCO policies and standards.

Key Duties and Responsibilities

• Leads and ensures smooth 24x7 running of the operations in the 'in-country' data centre.
• Acts as Level 3 escalation point by overseeing and resolving all onsite operational incidents and major issues, including any change management activities.
• Designs, reviews and implements best in class DC operations based on ITIL and industry practices
• Guides teams to improve services and processes within the DC, while ensuring adherence to customers' SLAs
• Responsible for reviewing and improving of the preventive maintenance program on an ongoing basis.