Are you passionate about using data science and machine learning to optimize how hundreds of millions of customers experience communications from the world's most customer-centric company? Join the Outbound Communications Intelligence team at Amazon, where you will lead the development of scalable/robust advanced AI based methods like LLMs and RL to personalize the relevance, frequency and timing of messages across push, email, WhatsApp, and SMS channels reaching 250M+ global customers every week. You will lead the insights arm to build highly accurate and world-class self-service analytics solutions that guide the short- and long-term investments for the business.

Key job responsibilities
You will lead applied scientists, data scientists and business intelligence engineers to:
- Optimize Outbound's inbox management and planning system to personalize frequency, send-time and relevance bar of our messages to customers.
- Design and execute large-scale experiments ...