Davao City, Philippines | Posted on 04/17/2025

Oversee daily operations of a healthcare account, ensuring performance targets and service level agreements (SLAs) are met or exceeded.

Lead, coach, and develop team leaders and frontline staff to foster a high-performing and customer-centric culture.

Monitor key metrics (e.g., AHT, CSAT, Quality, Compliance) and implement data-driven strategies for improvement.

Ensure compliance with healthcare regulations, data privacy (e.g., HIPAA), and internal company policies.

Collaborate closely with cross-functional teams (e.g., Quality, Training, HR, Client Services) to drive operational efficiency.

Handle escalations and work with stakeholders to resolve issues in a timely and professional manner.

Participate in client meetings, business reviews, and audits to represent operations effectively.

Identify opportunities for process improvement and support implementation o...