If you’re looking for a career where you can make a real impression, join Global Service Center (GSC) HSBC and discover how valued you’ll be. HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.

Manager – Dialler / WFM

Role Purpose

The collection of delinquent customers and the generation of income for the bank through sales activity is undertaken in an increasingly sophisticated and technical environment. The use of multiple contact channels includes outbound dialler, workforce management, inbound and digital channels. The scope may include collections, sales, fraud, and contact centre, for WPB.

Main Activities

• Understand technical advancements in a fast‑paced, general marketpl...