Manager, Dispatch

Full-time | Permanent | Edmonton, AB (Aurum)

Linear Asset Operations

Overview

EPCOR is hiring a Manager, Dispatch to oversee a critical 24/7 operation that sits at the intersection of emergency response, field operations, and customer experience. This role is central to ensuring emergent water and sewer issues are managed effectively—from the first call to our Trouble line through coordinated field response and follow‑up.

The position carries accountability for operational performance, dispatch processes and systems, and service quality outcomes that directly influence customer satisfaction and performance‑based targets. Working closely with field operations and internal partners, the role drives continuous improvement, strengthens communication and quality assurance practices, and ensures dispatch operations consistently reflect EPCOR’s commitment to reliability, responsiveness, and customer ...