Key Responsibilities Delegate tasks and supervise daily editorial and business operations Hire, train, motivate, and coach team members to ensure efficiency and quality service delivery Monitor and assess team performance, providing constructive feedback and identifying training needs Resolve client and employee concerns promptly and professionally Oversee project workflows to ensure adequate resource allocation and process efficiency Analyze editorial processes and develop strategies for improvement and scalability Establish and achieve departmental goals, business objectives, and quality targets Ensure adherence to company policies, project timelines, and quality standards Prepare and present performance reports and operational insights to senior management Maintain an organized and productive work environment that supports company objectives Qualifications and Experience Graduate or Postgraduate degree in English, Communications, Life Sciences, or a related field 5–10 years of exper...