What You Will Do

Reporting to the Head, Strategy and Foresight, the Manager, Fare Policy & Planning leads the development of TTC fare policies, fare products, and fare collection modernization initiatives. This role is responsible for advancing customer-focused fare strategies, improving payment solutions, and ensuring TTC's fare systems support organizational goals, customer needs, and industry best practices.

Working with internal and external partners, including the City of Toronto, Metrolinx, PRESTO, and neighbouring transit agencies, you will drive strategic initiatives, support fare integration, and lead projects that enhance customer experience, operational effectiveness, and value for money.

Specifically, you will:

• Lead the development and implementation of TTC fare policy and fare strategy.
• Recommend fare changes, concessions, and fare products as part of the annual budget process.
• De...