Drive workforce effectiveness in Customer Operations as the Team Manager at our Woodbridge site. Focus on capacity planning and performance monitoring to optimize staffing and enhance team efficiency.
As a critical team leader, you will manage Workforce Management strategies that align with company goals at our Woodbridge location. This managerial position entails overseeing staff development, managing capacity planning, and monitoring real-time performance metrics. You'll play a vital role in coaching Intraday Coordinators and Analysts, ensuring compliance with union relations while fostering a positive team dynamic.
Key Responsibilities:
• Conduct evaluations and coaching for team members
• Handle workforce capacity planning and intraday management
• Maintain and configure Workforce Management software
• Support employee relations and union compliance
• Monitor performance metrics to achieve targets
Requirements:
• Bachelor’s degree in Business or equivalen...